Refund policy
Returns & Refunds
All Levéris pieces are made to order, just for you. Because of this, we do not accept returns or exchanges for sizing, color preference, or change of mind.
Damaged or Defective Items If your order arrives damaged or has a manufacturing defect, we'll make it right.
Please contact us within 30 days of delivery at leverisclothing@gmail.com with:
- A clear photo of the defective item and
- Your order number.
We'll review your claim and offer a replacement or full refund at no cost to you. Return Window Customers may request a return or refund within 180 days after the order has been delivered.
However, for issues related to:
- Misprinted items
- Damaged products
- Defective items
- Lost packages
Claims should ideally be submitted within 7 days of delivery to allow for faster investigation and resolution.
Return Conditions
Unless the item is defective or incorrectly produced, any eligible returned items must meet the following conditions:
- Unused
- Unworn
- Unwashed
- In original condition
We are unable to accept items that are:
- Worn
- Stained
- Damaged due to misuse
- Altered after delivery
Return Process Once your request has been reviewed and approved, our customer service team will provide the correct return address and return instructions.
Please note:
Returns sent without prior approval may not be accepted. We do not accept unauthorized returns. We aim to review and process requests within 7 business days.
Refund Timeline Once approved, refunds are processed within 5–10 business days back to your original payment method.
Questions? Reach out via our contact form or email us at leverisclothing@gmail.com We're here to help.